SUPPORT & OPERATIONS

Cloud Transition

Operating business analytics systems incurs significant costs and leads to growing IT budgets with each expansion. Transferring your BA systems from in-house operation to a managed cloud service model, or cloud transition for short, is a more economical alternative for companies than continuing the current operation in their own infrastructure.

The advantages of a cloud transition:

Connect business partners, employees or interested parties worldwide.

Certified high-security systems allow efficient use by users who are also logged in outside your company network. This enables you to achieve global accessibility of your analytics platform.

Reduce the cost of analytics systems

By significantly reducing on-premise operating capacity, you can achieve significant savings of up to 50 percent. In doing so, you reduce the cost of operations, hardware, and maintenance while achieving higher availability and responsiveness of your BA systems.

Avoid technical disruptions caused by outdated systems

With a cloud-based service, you stay continuously up to date with the latest technology. For example, proactive software maintenance allows you to avoid technical disruptions by simulating a target environment before a new release is released on your system. You increase the availability of your BA systems and the satisfaction of your departments.

Increase the expertise of your employees

By collaborating with a service provider's Business Analytics Competence Center (BACC), you keep the expertise of your in-house experts at a top level. The BACC team is available to you, your business users and analysts for training, coaching & implementation in all analytics and planning situations.

Cloud-based services

Our offer

In a cloud-based service model, you concentrate on your core business or your activities regarding the BA systems are limited to provider management. The service provider takes care of your IBM applications and the associated cloud platforms, for example.

We offer you the services for BA Application Management and Cloud Platform Management from a single source. This ensures optimally coordinated and functioning processes and reduces the communication effort. With Managed Applications and Managed Cloud Services, you have complete coverage that includes all relevant services.

Managed Applications Service

The Managed Applications Service provides operation and maintenance for BA applications ranging from middleware platforms, e.g. for databases, to applications for reporting and analysis tools. This is supplemented by basic support including system monitoring, patching and ensuring system performance, as well as associated IT infrastructure services such as 1st, 2nd and 3rd level support.

Managed Cloud Platform Service

The Managed Cloud Platform service initially comprises all services for the management of the server platform (including hardware support, administration and system management), the storage platform (including hardware and software support) and the data center and network platform (including data center infrastructure, network security). Optionally, the cloud infrastructure (e.g. MS Azure Platform) and associated IT infrastructure services such as 1st, 2nd and 3rd level support are also offered with Infrastructure as a Service.

Cloud transition in detail

the procedure

You have decided to transfer your BA systems to a cloud-based service model - we show you how the cloud transition can proceed step by step.

Design

In the first step, your requirements regarding system availability, performance and architecture are determined. Relationships between internal and external data sources are defined, as are access methods.

Planning

Based on the previous results or requirements, the sizing is approved in this step. All aspects of system deployment, integration and data migration are planned.

Implementation

The target system is then built and the communication interfaces are enabled. The target system is integrated into the monitoring and backup environments and handed over for further application installations. Finally, an acceptance test of the system is performed.

Testing

In this step, the satellite systems are connected to the target system and data migration is tested. Further tests for the base, application, performance or interfaces are performed.

Handover

Then, based on the results of the migration test, a live export as well as the transport and import of the data are completed. The go-live test phase starts, applications and interfaces are activated and productive use of the systems begins.

Operation

In the final step, operations are stabilized and the operations manual is completed. The target system is handed over to the service delivery organization and managed service support is started.

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